Company Details
Company name: L’INGLESINA BABY S.P.A.
Registered Office: Altavilla Vicentina (VI), Via Lago Maggiore no. 22/26
Tax code and VAT no.: 02090610243
Registrar of Companies Office: Vicenza
R.E.A.: 205616
Share capital: 5,200,000.00 euros, fully paid up PEC (Italian Certified Email Service): [email protected]
Scope of application
This website inglesina.uk (hereinafter the “Website”) is maintained by L’Inglesina Baby S.p.A. All those who access the Website and use its contents are obliged to comply with the terms of use (hereinafter “TUS”) described below. Accessing and browsing the Website constitutes acceptance by the user without reservation of these TUS. L’Inglesina Baby S.p.A. may modify or update these TUS at any time. Such changes and updates shall be made known through their publication on the Website and shall be deemed accepted without reservation by all users accessing the Website after their publication. All users of the Website are invited to carefully read these TUS, the Privacy Policy and the Cookie Policy before browsing the Website. All users agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the Website. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within the Website.
Notices on copyright and Intellectual Property Rights
L’Inglesina Baby S.p.A. is the owner of the Site domain. The entire content of this Site and its individual elements (such as texts, layouts, photographs, videos, drawings, graphic representations, logos, distinctive signs, brochures, etc.) constitute intellectual property protected by copyright law (Law 633/1941 et seq.), by the Industrial Property Code (Decree-Law 30/2005 et seq.) and by other applicable national and international regulations. The Site and its elements are the exclusive property of L’Inglesina Baby S.p.A., which is the only authorised to exercise all the relative industrial and intellectual property rights over logos, trademarks, distinctive signs, product names, image rights, etc. In the absence of express written consent from L’Inglesina Baby S.p.A., any use, reproduction, transfer, modification or publication of this Site and/or its contents, in whole or in part, in any form whatsoever, is prohibited. L’Inglesina Baby S.p.A. authorises to view, copy, download and print the documents available on the Site, provided they are used exclusively for personal and private use and provided these documents are not modified in any way. This authorisation does not extend to documents and/or materials owned by other content providers that may be referred to on the Site.
Responsibilities
L’Inglesina Baby S.p.A. does its best to ensure the accuracy and updating of the contents published on the Site, which it reserves the right to correct or update at any time. However, L’Inglesina Baby S.p.A. assumes no responsibility towards users for the accuracy and completeness of the contents published on the Website, except for its own liability for fraud and gross negligence and except as otherwise provided for by law. L’Inglesina Baby S.p.A., furthermore, cannot guarantee its users that the Website will operate continuously, without interruptions and in the absence of errors or malfunctions due to the Internet connection. L’Inglesina Baby S.p.A. has adopted suitable technical and organisational measures to safeguard the security of personal data collected on the Website, in order to avoid risks of loss or disclosure of the same.
Links to other sites
The Site may contain hypertext links (the ‘links’) to other websites, owned by third parties, which are governed by their own conditions of use and personal data processing policies, which the user is required to check. L’Inglesina Baby S.p.A. is not responsible for the contents of third-party websites.
Applicable law
These TUS are governed by Italian law.
May 2025
These General Conditions of Sale (hereinafter “GCS”) apply to the online sales of Inglesina children products, carried out through the website www.inglesina.uk.
The entire sale process is managed by Inglesina distributor: CuddleCo Limited, Cornbrook, 2 Brindley Road, Manchester M16 9HQ – Company No.: 07768026, VAT No.: GB 121739527.
By placing an order, you agree to be bound by the GCS set out below. If you do not agree to be bound by these GCS, you may not use or access this Website. Before you place an order, if you have any questions relating to these GCS, please contact us by e-mail on [email protected] between 9am-4:30pm Mon-Thurs, 9am-4pm Friday.
Summary
1. Definitions
1.1. In these GCS, unless the context otherwise requires, the following words and phrases shall have the following meanings:
“Customer Material” means any information provided by the customer to Cuddleco® including, but without limitation, your details, delivery details, requirements or any information provided with the order or correspondence to Cuddleco®.
“Enquiry” means any enquiry made of Inglesina or Cuddleco®;
“Force Majeure Event” includes any delay or failure to perform our obligations as set out in these Terms where such delay or failure to perform arises from circumstances beyond our reasonable control, including (without limitation) any Act of God, communications failure, death, destruction, fire, flood, strikes, riots, accident, disruption to energy supplies, civil commotion, acts of terrorism or war;
“Order Confirmation” an order confirmation from Cuddleco® to you confirming receipt of your payment and the acceptance of your order;
“Price” means a price issued by Cuddleco® to you in response to an Order Confirmation and/or an Enquiry;
“Product” means the products bearing the “Inglesina” brand, and related individual components, available for sale on the Website;
“Cuddleco®”, “us” or “we” means Cuddleco® Cornbrook, 2 Brindley Road, Old Trafford, Manchester M16 9HQ. Company No.: 07768026, VAT No.: GB 121739527
“Website” means the website for the sale of the Products at inglesina.uk
“Writing” includes email, fax, or other comparable means of communication;
“Customer”, “you” or “your” means any natural person, of legal age or otherwise capable of acting in accordance with the law, who purchases the Products through the Website, for purposes other than the exercise of an entrepreneurial, commercial or artisanal activity
2. Product Details
2.1. The Products displayed on this Website are not shown to actual size nor are their images binding as to detail. Some Products may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other Products may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item, and your attention is drawn to the Product details and content where given. If the Product you receive is materially different from the Product details specified, you will be entitled to reject it without penalty.
2.2. All Products are subject to availability. In the unlikely event of a change in the specification or quality of the goods ordered we will offer you a substitute item of the same or better quality for the same price, which you shall be entitled to reject by returning the item within 7 days from the date the Product has been delivered to you.
3. Price of the Products
3.1. Subject to the provisions of clauses 3.4 and 3.5 the Price of the Products will be as stated on our Website at the time you submit your order.
3.2. Prices stated on the Website include VAT for the item(s), but not the cost of delivery and insurance during freight as that cost is dependent upon the value of the item(s) purchased and so is advised in addition to the Prices stated.
3.3. All Products must be paid for in full before being dispatched.
3.4. The price of the products stated on our website may vary due to factors outside our control, or if there is a delay between the time of the order and you receiving your Order Confirmation. In these circumstances you will be entitled to cancel your order if the price increase is not acceptable to you.
3.5. Without prejudice to clauses 3.4 or 6.1.1, if we discover an error in the price of the Products offered, we will contact you to resolve the situation.
4. Enquiries
4.1. By making an Enquiry you are under no obligation to purchase any Product, but you agree to be bound by these GCS and the Privacy Policy.
5. Order Acceptance and Payment
5.1. Before your order can be accepted, we must receive in cleared funds, or confirmation of authorisation of payment (where a credit card is used) the purchase price specified in full (without any deduction).
5.2. When we receive your order, we will send you an acknowledgement of its receipt. Once payment has been received by us in accordance with clause 5.1, we will confirm that your order has been accepted by sending an Order Confirmation to you at the e-mail address you provide. When we send you this Order Confirmation a legally binding contract exists between us.
5.3. You must pay for the Products you order by using any method currently specified on the Website.
5.4. In the event that payment for an order is not received; or you are not fully entitled to use your nominated credit, debit or charge card; or such card has insufficient funds to cover the price of the Products then:
5.4.1. Cuddleco® may contact you allowing you to make payment in full within a specified time period by the same or another means; or
5.4.2. Cuddleco® may at its sole discretion cancel your order in which case Cuddleco® shall return any monies received from you within 30 days of receipt of such monies to your nominated account and Cuddleco® shall be entitled to deduct an administration fee to cover any expenses incurred by Cuddleco® in doing so;
5.4.3. you agree that in any event that Cuddleco® shall have no liability to you for any loss, damage, costs, expenses or other claims that you may incur.
5.5. You agree to indemnify Cuddleco® in full against all costs and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs.
6. Our Right to Cancel
6.1. We reserve the right to cancel your order if:
6.1.1. after receiving your order and before we send you your Order Confirmation, we become aware of a pricing error in respect of the Product you have ordered, we reserve the right to withdraw the Product from sale and inform you accordingly; or
6.1.2. a Force Majeure Event occurs.
6.2. If we do cancel your order, we will notify you by e-mail and will offer an alternative replacement Product or refund to you any amounts paid to us as soon as possible and in any event within 30 days of your order.
6.3. We shall not be liable to you for any loss, damage, costs expenses or claims that you may incur, for orders cancelled by us before we send your Order Confirmation.
6.4. This clause 6 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.
7. Delivery
7.1. We reserve the right to charge for and fulfil partial orders where the Order Confirmation consists of multiple items.
7.2. Delivery will be made by courier to the address specified in the Order Confirmation as soon as possible. Your parcel will usually be sent out as stated on our Website at the time you submit your order.
7.3. Risk of loss and damage in the Products will pass to you on the date when the Products are delivered or on the date on which we make our first attempt to deliver them to you.
7.4 If you receive a partially opened or damaged parcel you should check the parcel upon receipt to ensure all items ordered are present and in a satisfactory condition. Please report any missing or damaged items to us immediately by calling our customer services on +44 (0)161 702 5057.
7.5 We reserve the right to charge an additional handling fee for re-delivery. Should no-one be available to take the redelivery we may cancel the order and refund your money, excluding any delivery charges.
8. Right of Cancellation
8.1. You will be entitled to cancel your order by written notice to us by following the procedure in clause 10. You do not need to give us any reason for cancelling your order nor will you have to pay any penalty. This policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000.
9. Warranties and Refunds
9.1. Subject to the following provisions of this clause 9.1, we warrant that the Products will be of satisfactory quality. The aforementioned warranty is given by Cuddleco® subject to the following condition save that it is acknowledged that your statutory rights are not affected:
9.1.1. Cuddleco® shall be under no liability to the customer for any loss, damage, costs, expenses or other claims in respect of: (a) any defect arising from wilful damage, negligence, failure to follow instructions for the use of the Products (whether oral or in writing); (b) misuse or alteration of the Products without our approval; (c) arising from any Customer Material supplied by you which is incomplete, inaccurate, illegible, out of sequence or in the wrong form, or any other fault of the Customer.
9.2. Cuddleco® products should meet or exceed your expectations. However, in the event that you are dissatisfied with your order, the Products delivered to you are incomplete or you have received incorrect Products, we shall have no liability to you unless you notify Cuddleco® of the problem AS SOON AS IS REASONABLY POSSIBLE of the Products in question. For the purposes of efficiency, we advise you to contact our customer services on +44 (0)161 702 5057.
9.3. If you notify a problem to us under clause 9.2 or we have committed a breach of the warranty at clause 9.1, our only obligation will be (to be determined at your option and subject always to your statutory rights):
9.3.1. We may offer you an alternate Product free of charge within 60 days of notification provided that the original Product is returned to us in accordance with clause 10; or
9.3.2. We will arrange with you for the Products to be returned to us in accordance with clause 10, and we shall refund the price paid.
10. Returns Procedure
10.1. If you exercise the right to cancel under clause 8.1 or a right to return the Product(s) in accordance with clause 9.3, in order to make the returns procedure as efficient as possible we advise you to follow the following procedure:
10.1.1. Please contact our customers services on [email protected], or call us on +44 (0)161 702 5057 to obtain a returns authorisation number before sending the Product(s) back;
10.1.2. secure the Product(s) and all of the original packing materials, packing slip, in a plainly wrapped cardboard box (the post office has these available if you do not);
10.1.3. clearly print your name and address on the outside of the package in the senders details area and mail the package to:
Consumer Returns
Cuddleco®
Cornbrook
2 Brindley Road
Old Trafford
Manchester
M16 9HQ
10.1.4. For your protection, we advise you to insure the package for the full amount of the invoice plus postal or shipping charges. For the avoidance of doubt Cuddleco® shall not be responsible for items lost or damaged whilst in transit.
Conditions of Return
10.1.5. Returns are simple, but are subject to certain rules:
(a) you shall be liable for the cost incurred in returning Products to us and we shall not be obliged to accept any Product returned if such costs have not been paid in full;
(b) each item must be returned in the same condition as it was sent, unworn and undamaged. Damaged goods due to your negligence will not be accepted for refund;
10.2 Subject to the conditions in clause 10.1 Cuddleco® will refund the full cost of the item. Refunds will be made in the same form as the original purchase.
10.3 All requests will be processed after we have inspected and verified the condition of the Products. Returns take approximately five business days to process upon receipt of the item.
11. Liability
1.1. Nothing in these GCS will limit our liability for death or personal injury resulting from our negligence or that of our employees or agents. If you are a consumer (within the meaning of the Unfair Contract Terms Act 1977), the content of these GCS will not affect your statutory rights.
11.2. In the event that we are unable or fail to deliver the Products ordered within any time period specified, we will use reasonable endeavours to contact you in order to re-schedule the delivery time.
11.3. We will not be in breach of contract because of any Force Majeure Event.
11.4. You must observe and comply with all applicable regulations and legislation, including all necessary customs, import or other permits to purchase Products from our Website. The importation or exportation of our Products may be prohibited by certain national laws. We make no representation and accept no liability in respect of the import or export of the Products you purchase.
12. Notices, Enquiries and Complaints
12.1. Any notices, enquiries or complaints should be:
12.1.1. e-mailed to: [email protected];
12.1.2. addressed to customer services on telephone number +44 (0)161 702 5057 or faxed to +44 (0)161 799 5843: or
12.1.3. sent by post to:
Cuddleco®
Cornbrook
2 Brindley Road
Old Trafford
Manchester
M16 9HQ
13. Miscellaneous
13.1. These GCS govern the contract to the exclusion of all other terms and conditions stipulated in any other communication or document unless expressly agreed in writing by Cuddleco®.
13.2. Cuddleco® reserves the right to vary the content of these GCS from time to time, with any changes being published on the Website. However, such variations will not affect any Contract between Cuddleco® and you. Continued use of the Website, or any of its services will signify that you agree to any such changes.
13.3. We may correct any typographical, clerical or other error or omission in any information or in any email or other document or communication issued by Cuddleco® without incurring any liability on our part.
13.4. If any clause or part of a clause in these GCS is held by any Court of competent authority to be unlawful, invalid or unenforceable, such clause or part shall be severed and the remaining provisions of these GCS shall remain in full force and effect.
13.5. These GCS, together with our Website prices, delivery details, contact details and privacy policy set out the whole of our agreement relating to the supply of the Products by us. Nothing said by any sales person on our behalf should be understood as a variation of these GCS or as an authorised representation about the nature or quality of any Products offered for sale by us. Save for fraud or fraudulent misrepresentation or any statutory obligation, we shall have no liability for any such representation being untrue or misleading.
13.6. The contract between you and Cuddleco® shall be governed by English law and you and Cuddleco® submit to the exclusive jurisdiction of the English Courts.
13.7 Cuddleco® reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or any part of any of its rights or obligations under these Terms.
13.8 These Terms do not create or confer any rights or benefits enforceable by any person that is not a party within the meaning of the Contracts (Rights of Third Parties) Act 1999.
14. Privacy Policy
Cuddleco respects your privacy and is committed to maintaining it. Full details of our privacy policy are given below. In the event that we make any changes to the policy, the information below will be updated immediately.
We use the information you provide us:
Customer Consent
By using our website, you consent to the information you provide being processed for any of the above purposes, except where you have chosen to opt out of being contacted by us.
15. Payment options
We offer you the following payment options: Klarna, PayPal, or Stripe.
The entire payment process will be handled securely by Klarna or PayPal or Stripe (the one you choose). Therefore, neither Cuddleco nor Inglesina will process or store any sensitive information (e.g., full credit card number or security code).
15.1 Klarna
In cooperation with Klarna Bank AB (publ), Sveagagen 46, 111 34 Stockholm, Sweden, we offer you the following payment option. Payment is to be made to Klarna:
In order to be able to offer you Klarna’s payment option, we will pass to Klarna a certain of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled by Klarna in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.
15.2 Paypal
Your personal data is handled by Paypal in accordance with applicable data protection law and in accordance with the information in Paypal’s privacy statement.
15.3 Stripe
Your personal data is handled by Stripe in accordance with applicable data protection law and in accordance with the information in Stripe’s privacy statement.
16. Security
We guarantee to comply with the standards, procedures and requirements laid down in the UK Data Protection Acts 1984 and 1998 to ensure that your personal information is kept secure and processed fairly and lawfully.
June 2025
This page contains a description of the Privacy Policy adopted by the company, regarding the processing of personal data carried out both via the institutional website, http://www.inglesina.uk/, as well as during traditional work activities. Please remember that by personal data means any information regarding a natural person, either identified or identifiable (‘data subject’). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Should the information provided be deemed to be unclear or insufficient, the Controller can be contacted at the numbers and addresses provided hereinafter in point 1.
1) GENERAL INFORMATION, VALID FOR ANY TYPE OF PROCESSING
In general, all processing is subject to principles of lawfulness, correctness and transparency, guaranteeing the rights of the concerned party through an appropriate level of protection and confidentiality of data aimed at preventing the loss of data, unlawful or improper uses and unauthorized access. The data will be kept for the amount of time compatible with the purposes of their collection, of legal / contractual obligations or until the request for cancellation of the data subject.
The Controller is:
Company Name: L’INGLESINA BABY S.P.A.
Registered Office: Altavilla Vicentina (VI), via Lago Maggiore n. 22/26
Tax code and VAT reg. no.: 02090610243
Companies Register Office: Vicenza
Economic and Administrative Register: 205616
For further information or in order to exercise the rights provided by Chapter III of the Regulation EU n. 679/2016 (hereinafter GDPR), please contact the Controller at the addresses and numbers below:
Tel: +39 0444 392200
Fax: +39 0444 392250
Email: [email protected]
Mail: Via Lago Maggiore 22-26 – 36077 Altavilla Vicentina – (VI), ITALY
Area of communication
The data may be processed by in-house and/or external personnel, appointed especially Processor or Data Handler. The personal data may be disclosed to third parties to fulfil legal obligations, or to abide by orders made by the relevant public authorities or to enforce or defend rights in a court of law. If necessary, in relation to special services or products required, the personal data may be disclosed to third parties who perform functions strictly linked and instrumental to the relationship established with the concerned party.
Rights of the data subjects (GDPR Chapter III)
The data subjects have the right to obtain from the Controller confirmation as to whether or not personal data concerning him or her are being processed, and, where that is the case, access to the personal data in order to verify information concerning the processing. Moreover, the data subjects have the right to obtain the rectification of inaccurate personal data concerning him or her (GDPR art. 15-16).
In accordance with art. 17-18-21 of the above-mentioned Regulation, the data subjects have the right to obtain from the Controller the erasure of personal data and/or the restriction of processing and have the right to object, on grounds relating to his or her particular situation, to processing of personal data concerning him or her.
The data subjects have the right to lodge complaints with a supervisory authority in particular in the Member State of their habitual residence, place of work or place of the alleged infringement.
The complete GDPR text is available at:
https://eur-lex.europa.eu/eli/reg/2016/679/oj
2) SPECIFIC INFORMATION REGARDING VARIOUS TYPES OF DATA PROCESSING
2.1) DATA ACQUIRED DURING NORMAL CORPORATE OPERATIONS BY CUSTOMERS AND SUPPLIERS
Controller hereby notifies that, for the establishment and performance of contractual relations, it acquires personal data (master data, fiscal data, relating to the financial activities of the party concerned, etc.) also collected orally or from public registers, lists, deeds and documents and/or public and/or private databases, commercial information companies. The legal basis for the processing is Art. 6, paragraph 1, points b) and c) of GDPR.
With reference to such data, please be advised of the following:
Data retention occurs for the period established by the relevant legislation.
The provision of data based on the data subject’s express consent to their processing for one or more specific purposes (GDPR Art. 6, par. 1 point a), which are not ascribable to the above-mentioned legal and contractual obligations, can be withdrawn at any time without affecting the lawfulness of processing based on consent before its withdrawal. In this case, data retention occurs till the withdrawal of the consent.
2.2) DATA DETECTED AUTOMATICALLY BY THE WEBSITE TECHNOLOGIES
The information systems and the software procedures responsible for the functioning of this website acquire, during their normal use, some personal data, the transmission of which is implicit for the use of the Internet. This information is not collected to be associated with identified parties concerned, but for its very nature this information could, through processing and associations with details held by others, make it possible to identify the users. This category of data includes IP addresses or domain names of computers used by the users who connect to the website, the URI (Uniform Resource Identifier) notation addresses of the resources requested, the time of the request, the method used to make the request to the server, the size of the file obtained in reply, the numeric code indicating the state of the reply given by the server (good outcome, error, etc.) and other parameters relating to the operating system and to the user’s IT environment. This information is used solely for the purpose of obtaining anonymous statistical information on the use of the website and to check that it is functioning correctly. This information can be accessed by the in-house processors or external processors who provide support services tied to the website. The data could be used to establish liability in the event of hypothetical IT crimes that damage the website and may therefore be provided upon request to the Judicial Authorities.
2.3) COOKIE
Considering the management of Cookie, please read the Cookie policy (https://www.inglesina.uk/cookie-policy/), described in the dedicated section.
2.4) DATA PROVIDED BY THE USER VIA THE WEBSITE CONTACT FEATURE
The “CONTACT US” and the “WORK WITH US” sections of the website envisage the compilation of certain personal data by the user.
The legal basis for the processing is Art. 6, paragraph 1, point a) of GDPR.
The data will be processed exclusively to provide specific answers to the requests presented by the user. Provision of data marked with a star is necessary to provide appropriate answers to the user.
Compilation of the additional fields is optional and will enable further customization of the answers.
Data retention occurs for the entire duration of the company’s management needs and/or the request of erasure by the data subject.
The “CONTACT US” section of the website is managed by our distributor: CuddleCo Limited, Cornbrook, 2 Brindley Road, Manchester M16 9HQ, as independent controller. Please see art. 14 GCS and/or visit https://www.cuddleco.co.uk/pages/privacy-policy-1 for more information regarding Cuddleco privacy policy.
The “WORK WITH US” section of the website is managed directly by Inglesina. In case of transmission of the Curriculum Vitae by the user, the Controller will keep this document in its paper and / or electronic archives for a maximum of 24 months.
2.5) ACCOUNT CREATION
The “CREATE AN ACCOUNT” section of the website envisages the compilation of certain personal data by the user. The data are requested in order to enable the website features reserved for registered users (e.g. product registration, on-line purchase of a product…).
The sale process is managed by our distributor: CuddleCo Limited, Cornbrook, 2 Brindley Road, Manchester M16 9HQ, as independent controller. Please Please see art. 14 GCS and/or visit https://www.cuddleco.co.uk/pages/privacy-policy-1 for more information regarding Cuddleco privacy policy.
Provision of data is compulsory to use the related services. The legal basis for the processing is Art. 6, paragraph 1, point a) of GDPR. Data retention occurs till the request of erasure by the data subject.
2.6) DATA PROVIDED BY THE USER FOR THE DOWNLOAD OF INFORMATIVE AND PROMOTIONAL MATERIAL
The download of information or promotional material requires the compilation of some personal data by the user. The data will be processed exclusively to give specific feedback to the download request for information and promotional material submitted by the user. The provision of data is necessary in order to provide the material requested by the user. The legal basis for the processing is Art. 6, paragraph 1, point b) of GDPR. Data retention occurs till the request of erasure by the data subject.
REVISION: MAY 2025
What you can do if you need service for your product
If you need service for your product purchased online at inglesina.uk and you need assistance, please contact Cuddleco at contact us (https://www.inglesina.uk/service-center/contact-us/), with the serial number of the product and its receipt.
Cuddleco will provide you with all necessary information.
If you need service for your product purchased by an Inglesina Retailer (also online) and you need assistance, please contact the Inglesina Retailer where you have purchased your product, with the serial number of the product and its receipt.
The Inglesina Retailer will contact Cuddleco to assess the most suitable intervention methods for your situation and will provide you with all further information.
In any case, Cuddleco is however available through the Contact Us (https://www.inglesina.uk/service-center/contact-us/) form.
Conventional warranty of the manufacturer
L’Inglesina Baby S.p.A. guarantees that every article has been designed and manufactured in compliance with the general product quality and safety standards/regulations in force in the European Union and the countries it is marketed in.
L’Inglesina Baby S.p.A. guarantees that during and at the end of the production process, each product has been subjected to various quality controls. L’Inglesina Baby S.p.A. guarantees that each item at the time of purchase from the Authorized Retailer was free from assembly or manufacturing defects.
This warranty does not invalidate the rights acknowledged to the consumer by the applicable national legislation, which may vary depending on the country in which the product was purchased and the provisions of which, in the event of a contrast, prevail over the contents of the warranty herein.
In the event of material or manufacturing defects detected at the time of purchase or during normal use, as described in the relevant instruction manual, L’Inglesina Baby S.p.A. grants a consecutive 24-month warranty from the date of purchase.
The warranty is only valid in the country where the product was purchased and if it was purchased from an Authorised Retailer.
The warranty acknowledged is valid for the first owner of the product purchased.
Warranty means the replacement or repair, free of charge, of parts found to be defective at the origin due to manufacturing defects. Inglesina Baby S.p.A. reserves the right to decide, at its own discretion, whether to apply the warranty by repairing or replacing the product.
To apply the warranty, the product serial number needs to be presented, along with a copy of the receipt issued at the time of purchase of the product, making sure that the date of purchase is indicated in a clearly legible form.
This warranty will be automatically made null and void in the event that:
Any damage caused by the use of accessories not supplied and/or not approved by L’Inglesina Baby, shall not be covered by the warranty.
L’Inglesina Baby S.p.A. shall not be held liable for any damage to property or injuries to persons resulting from the improper and/or misuse of the product.
Once the warranty period has expired, the Company guarantees customer care service for consideration for its products for a maximum period of four (4) years from the date said products were placed on the market; after this period, service interventions will be assessed case by case.
L’Inglesina Baby S.p.A. reserves the right to update and/or modify any technical or style component without prior notice, in order to improve its products.
