I have purchased one of your products online. Who can I contact for service or warranty?
Inglesina acknowledges the validity of the warranty conditions for a period of 24 consecutive months from the date of purchase.
In order to request a free replacement or repair, you must go to the sales point where the purchase was made (either a physical shop or online) with the serial number of the product and a copy of the receipt issued at the time of purchase. It is up to the retailer to contact our company to assess the most suitable solution and to keep you updated with communications.
If you have ordered directly through the Inglesina site, please reach out to Customer Service to arrange a replacement or repair. For more information on the warranty coverage of our products, please refer to the Warranty and Service page.
Can spare parts or accessories from other brands/companies be used?
For the warranty conditions to be valid and, above all, for safety reasons, we recommend that you do not use spare parts or accessories that are not supplied and/or not approved by Inglesina.
Can I mount wheels on the Stand-up?
The Stand-up is an accessory designed to keep the carrycot in a raised position, but not in motion. For child safety, the Stand-up must remain in a stationary (static) position.
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