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Warranty and Service

Warranty conditions

L’Inglesina Baby S.p.A. guarantees that every article has been designed and manufactured in compliance with the general product quality and safety standards/regulations in force in the European Union and the countries it is marketed in.

L’Inglesina Baby S.p.A. guarantees that during and at the end of the production process, each product has been subjected to various quality controls. L’Inglesina Baby S.p.A. guarantees that each item at the time of purchase from the Authorized Retailer was free from assembly or manufacturing defects.

This warranty does not invalidate the rights acknowledged to the consumer by the applicable national legislation, which may vary depending on the country in which the product was purchased and the provisions of which, in the event of a contrast, prevail over the contents of the warranty herein.

In the event of material or manufacturing defects detected at the time of purchase or during normal use, as described in the relevant instruction manual, L’Inglesina Baby S.p.A. grants a consecutive 24-month warranty from the date of purchase.

The warranty is only valid in the country where the product was purchased and if it was purchased from an Authorised Retailer.

The warranty acknowledged is valid for the first owner of the product purchased.

Warranty means the replacement or repair, free of charge, of parts found to be defective at the origin due to manufacturing defects. Inglesina Baby S.p.A. reserves the right to decide, at its own discretion, whether to apply the warranty by repairing or replacing the product.

To apply the warranty, the product serial number needs to be presented, along with a copy of the receipt issued at the time of purchase of the product, making sure that the date of purchase is indicated in a clearly legible form.

This warranty will be automatically made null and void in the event that:

  • the product is used for purposes other than those expressly indicated in the relevant instruction manual.
  • the product has been used in a way that does not comply with the instructions in the instruction manual.
  • the product has been repaired by unauthorised and unaffiliated Customer Service centres.
  • the structural or textile part of the product has been modified and/or tampered with, without prior expressed authorisation by the manufacturer. Any modifications made to the products relieve L’Inglesina Baby S.p.A. from any responsibility.
  • the defect is due to negligence or carelessness in use (e.g. violent impacts on structural parts, exposure to aggressive chemicals, etc.).
  • the product shows normal wear and tear (e.g. wheels, moving parts, fabrics) due to prolonged and continuous daily use.
  • the product has been damaged, even accidentally, by the owner or third parties (for instance when it has been sent as luggage in air freight or using other means).
  • the product is sent to the retailer for service without the original purchase ticket and/or without the serial number or when the purchase date on the ticket and/or the serial number are not clearly legible.

Any damage caused by the use of accessories not supplied and/or not approved by L’Inglesina Baby, shall not be covered by the warranty.

L’Inglesina Baby S.p.A. shall not be held liable for any damage to property or injuries to persons resulting from the improper and/or misuse of the product.

Once the warranty period has expired, the Company guarantees customer care service for consideration for its products for a maximum period of four (4) years from the date said products were placed on the market; after this period, service interventions will be assessed case by case.

L’Inglesina Baby S.p.A. reserves the right to update and/or modify any technical or style component without prior notice, in order to improve its products .

What you can do if you need service for your product

If you need service for your product, please contact the Inglesina retailer where you made your purchase, with the serial number of the product and its receipt

The Retailer will contact our company to assess the most suitable method of intervention for your case and provide you with all further information.

Our After Sales Service is however available through the Contact Us form.