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How can I cancel an article or an order?

Once the order has been sent, it is no longer possible to change it. Should this happen, please contact us by clicking here as soon as possible so we can check if we can block the order before shipment.

How do I change my account data?

Log in to your account and click on ‘My Profile’. On this page you can change your first and last name, password and other personal data. If you want to change your addresses, click on ‘My addresses’. You will be able to add a new address or change those you have already saved. Changing the … Continued

How quickly do you deliver the products?

We have two shipping options: Next-day delivery (for UK mainland only) or Standard delivery.

My discount voucher does not work, why?

Discount codes are subject to conditions of use. We advise you to check the expiry date and which items are covered by the promotion. If the voucher can only be used once and you have applied it to an order you have cancelled, a second use will not be possible.

How can I order a product?

To proceed with your purchase you need to register with the site. If you already have an Inglesina account simply click on ‘’My Account‘’ and enter the email address and password you chose when you registered, or when you arrive at the shopping cart simply click on ‘’Are you already a customer?‘’ and enter the … Continued

Can I pay by bank transfer or cash on delivery?

No, you can only pay via Credit Card, ApplePay, GooglePay or PayPal.

Can I change my registered e-mail address?

It is not possible to change the email address for the account. If you need to change it, we recommend that you create a new account.

Why am I not receiving the order confirmation email?

Please check that you have entered the correct e-mail address and also check your spam box. If necessary, contact us by clicking here.

How can I request the return of a product?

To request a return, please contact our customers services on: [email protected], or call us on +44 (0)161 702 5057 to obtain a returns authorisation number before sending the Product(s) back. You will receive instructions on how to proceed with shipping the product back to CuddleCo. We remind you that you can return your order within 14 … Continued

Can I send to an address outside the UK?

No, shipping is currently limited in the UK.

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