Which items can be returned?
CuddleCo only accepts returns on items purchased online at inglesina.uk Products purchased through any other sales channel must be handled through the retailer used.
CuddleCo only accepts returns on items purchased online at inglesina.uk Products purchased through any other sales channel must be handled through the retailer used.
You can pay for your order via Credit Card, ApplePay, GooglePay or PayPal If you choose PayPal you will be redirected to the PayPal website for payment. The amount will be charged at the time of order confirmation.
You are responsible for return shipping costs. You can use your own courier or use the CuddleCo service. In this case, shipping costs will be calculated at the time of the return request, based on the size and weight of the item. You will be notified by email together with the link to book the … Continued
The refund procedure will start once we have received the returned product. It normally takes 5 to 10 days for the refund to be processed and payment to be received.
If your payment fails, please check if the payment details you entered are correct and try to place your order again after a few minutes. If the error persists, please contact our support service and we will look into the problem and try to give you further assistance in completing your order.
You may return your order within 14 days of receipt of the product by the courier. If you wish to return your order later than 14 days, please contact our customer service first to evaluate together the best solution.
Shipping is free for most items. For orders under 50£, the shipping cost is 4.00£.
After you have placed your order, it will remain in processing until it is shipped. When the product is ready, it will be shipped and you will receive a confirmation email so you can view the shipment details. Don’t worry if the tracking link is disabled or incorrect, it will be activated within a few … Continued
After choosing the product, select the colour and then click on ‘’Add to cart‘’. Add other products in the same way or click on ‘’Finish your order‘’. Enter your details, or log in if you are already registered. Please add an ‘’Order note‘’ if the name and address that the courier should deliver to is … Continued
If you have forgotten your password, you can click on ‘’Forgot your password?‘’ on the login screen. You will need to enter your email address and click send to receive an email with a link (note: it may take some time before you receive it and remember to check your junk/spam mail too). If you … Continued