All returned items must be complete, in the original packaging and in original condition. This includes all parts of the item, accessories and manuals. If the purchase includes a gift, promotional or complimentary item, this must also be returned to receive a return refund. The product must not have been used and must be returned … Continued
The Welcome Pod is only to be used for the purposes set out in the instruction manual; it should never be used: inside the stroller or pram, as this could be dangerous for the baby (the edges of the carrycot are lower than the edges of the baby bed) as a changing pad baby bather … Continued
No. No CE marking is required for this type of product; only certain product categories require CE marking, such as toys or medical devices. The carrycot and baby bed reducer does not need this mark, but meets high regulatory requirements for children product safety.
The base of the Welcome Pod is made of a lightweight polyester that makes it waterproof in case of small leaks. No additional bed mats should be added, this would affect the breathability of the product.
No, the cover is not sold separately, it can only be purchased with the product.
As it is made from very delicate natural materials, we recommend washing the product by hand in cold water, with neutral detergents and without bleach. Clean the plastic rigid support with a damp cloth or with a mild detergent; do not use solvents, ammonia or petrol. The edge shaped inner padding can only be cleaned … Continued
There is no need to wash the Welcome Pod before use as production and assembly take place in controlled environments, and transport is hygienic thanks to the handy sealed bag. If you do want to wash it before use, please follow the washing instructions in the manual.
No, the Welcome Pod must always be used properly assembled, and its components are not designed to be used alone. Before use, always ensure that all parts of the product are intact and undamaged.
The Welcome Pod is designed to accommodate the baby and is neither a baby bag nor a carrycot. Never carry your baby inside the Welcome Pod for safety reasons. The Welcome Pod, on the other hand, can be transported alone inside its carry bag, which is equipped with handles.
The Welcome Pod follows and complies with general product safety requirements, evaluated and approved by test plans developed by leading European laboratories. The fabrics used contain no harmful components for the baby and the environment and guarantee high breathability performance. This product therefore provides a safe environment for the baby.
